Refund Policy
Last Updated: July 23, 2026
Thank you for shopping with Revaxon. We value every customer and strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days after receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging whenever possible.
- Include proof of purchase or a valid order number.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged or defective:
- Personalized or customized products.
- Gift cards.
- Clearance or final sale items.
- Products that have been used, washed, altered, or damaged after delivery.
- Items missing original parts or accessories due to reasons not caused by Revaxon.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve your issue as quickly as possible, please include:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the product and packaging.
Once verified, we will offer an appropriate solution, which may include a replacement, partial refund, or full refund.
How to Start a Return
Before returning any item, please contact our customer support team for return instructions.
Email: csekodalney2@outlook.com
Please do not send any products back without receiving return authorization, as unauthorized returns may not be processed.
Refund Process
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
Return Shipping Costs
If the return is due to:
- A damaged or defective product.
- An incorrect item shipped by Revaxon.
We will cover the reasonable return shipping costs.
If the return is requested for any other reason, including personal preference or ordering the wrong item, the customer is responsible for the return shipping costs.
Original shipping fees are generally non-refundable unless the return is the result of our error.
Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled. In this case, you may request a return after receiving the package in accordance with this Refund Policy.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank for additional information.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We only replace items if they are defective, damaged, or if an incorrect item was delivered.
If you need an exchange, please contact us before returning the product.
Contact Us
If you have any questions regarding this Refund Policy or need assistance with a return, please contact us.
Revaxon
Customer Support Email:
csekodalney2@outlook.com
We aim to respond to all inquiries within 24–48 business hours.